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Subscriptions & Account
Everything you need to know about our Subscribe & Save program including how to start, modify, skip, cancel and manage your subscription.
What is a subscription?
Our subscription program lets you receive your favourite meat snacks on a recurring basis at a 10% discount with no lock in, no hassle. 🙂. When adding any product to your cart, simply select the "Subscribe & Save 10%" option and choose your preferre
How do I start a subscription?
Starting a subscription is easy! Head to our all products page and when adding a product to your cart, simply select the "Subscribe & Save 10%" option and choose your preferred delivery frequency. The default is every 14 days, but you can select ever
How do I update my subscription address?
To update your delivery address, log into your online account and navigate to Address & payment details → Manage addresses. Here you'll be able to add new addresses or edit existing ones for all future subscription orders 👍. If you have any trouble,
How do I reschedule my next subscription order?
To reschedule your next order, log into your online account and follow these steps:. While you're in there, you can also change your delivery frequency and add or remove products from your subscription. 🙂. Important note: your subscription does not
How do I change my subscription order frequency?
To change how often your subscription order is placed, log into your online account and follow these steps:. While you're in there, you can also reschedule your next order and add or remove products 🙂. Important note: your subscription does not auto
How do I add products to my subscription?
To add a new product to your subscription, log into your online account and follow these steps:. Important note: your subscription does not automatically create a website account, as these run on two separate platforms. Please create an account using
How do I swap products in my subscription?
To swap a product in your subscription, log into your online account and follow these steps:. While you're in there, you can also reschedule your next order, change your delivery frequency and add or remove products 🙂. Important note: your subscript
How do I cancel my subscription?
To cancel your subscription, you'll need to log into your online account. Important note: your subscription does not automatically create a website account, as these run on two separate platforms. To access your subscription, please create an account
How do I update my payment details?
To update your payment details, log into your online account and follow these steps:. Important note: your subscription does not automatically create a website account, as these run on two separate platforms. Please create an account using the same e
How do I skip an order?
You can skip an upcoming order by logging into your account at https://www.barbellfoods.com.au/account and navigating to My Account → View your next order, then selecting the "Skip" option. Alternatively, get in touch with us directly and we'll take
How do I modify my subscription?
You can make changes to your subscription including swapping products, changing your delivery frequency, updating your address or payment details by logging into your account at https://www.barbellfoods.com.au/account. If you need a hand with anythin
How do I create an account?
Creating an account is easy! Head to our website and click the account icon in the top right corner, or follow this link: Create an account. Simply enter your name, email address and a password and you're good to go. 🙂. Important note: if you have a
How do I log into my account?
Head to our website and click the account icon in the top right corner, or follow this link: Log in to your account. Enter your email address and password to log in. Once you're in, you'll be able to view your order history and manage your subscripti
I've forgotten my password, what do I do?
No worries! Head to our login page and click "Forgot your password?". Enter the email address associated with your account and we'll send you a link to reset your password. If the email doesn't appear in your inbox, please check your spam or junk fol
How do I view and manage my subscription?
To view and manage your subscription, log into your online account and navigate to My Account → View your next order. From here you'll be able to:. Important note: your subscription does not automatically create a website account, as these run on two
Are there any sales or promotions coming up?
We keep things simple at Barbell. Rather than running flash sales, our best offer is available every day. 💪. Sign up for our Subscribe & Save program and get 10% off all recurring orders, with free rein to skip, pause or cancel anytime. It's the bes
I added an extra product to my subscription order, but I don't want it anymore
No need to cancel anything else. Just click on the product, scroll to the bottom of the page, and hit Cancel Subscription. This will only cancel that product, and won't affect any of your other subscriptions.