How do I change the email address on my subscription account?Updated a month ago

There are two ways to update the email address linked to your subscription: one you can do yourself, and one our team can handle for you.

The short answer: Your email address is tied to your account on our website, not directly to your subscription. The email you use to log into our website is what links your account to the subscription portal, so any update needs to happen there first.

Option 1: Update it yourself

1. Log into your account on our website.
2. Update your email address in your account settings.
3. Save your changes.

Once saved, this change will automatically sync across to your subscription account, along with any other updated details like your name or phone number.

Option 2: Ask our team to update it for you

Simply reach out to our support team and we'll update it on our end. Once changed, it will automatically sync back to your website account too.

A quick note on portal access

Your subscription portal access is linked to your email address. This means:

• Once your email is updated, all future portal login links will be sent to your new email address.
• Any login links already sent to your old email address will no longer work.
• If you have an old link sitting in your inbox, you'll need to request a new one sent to your updated email.

If you run into any issues accessing your account after an email change, just reach out and we'll be happy to help.