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Shipping, Returns & Refunds
Find answers to all of your shipping, returns and refunds questions including our Lifetime Happiness Guarantee, shipping costs, delivery times and how to track your order.
What is your refund & return policy?
You better lawyer up because these are our demands... 😄. We do our best to make products you’ll love, but sometimes things go wrong. If you aren’t happy with the purchase or encounter any problems, please reach out to us anytime and we’ll make it ri
Do you ship internationally?
Unfortunately we only ship within Australia at this stage so if you're in the USA, UK, New Zealand, Canada or anywhere else overseas, you'll have to hold tight for now! 😄. Because our biltong is a meat product, shipping it across borders comes with
How long does shipping take?
Once we receive your order, we typically aim to pack and dispatch it on the next business day, so an order placed on Friday will likely be dispatched on Monday. After dispatch, here are the expected delivery times to each state and territory:
How much does shipping cost?
Standard shipping is free on all orders Australia wide! ✈️. Express shipping is available for a flat fee of $12.
How do I track my order?
Once your order has been dispatched, you'll receive a tracking number via email. To track your order, head to the AusPost tracking page and enter your tracking number. If you haven't received a tracking number or are having trouble locating your orde
Can you ship to a parcel locker?
Yes we can! 👍 Simply enter your parcel locker address at checkout and we'll have no trouble shipping it there. Don't have a parcel locker yet? They're free to set up and great if you're not home during the day:. Jane SmithParcel Locker 10112 3456712
Why has my order been sent to Sydney before being delivered to me in Canberra?
Great question! All of our orders are sent to the AusPost distribution centre in Sydney before being forwarded on to their delivery addresses. This adds approximately 1 business day for customers in the ACT. We use this process due to the high volume
Can I pick up my order from the warehouse?
Unfortunately we don't offer order pick ups directly from our warehouse. 🙂. We receive a high volume of orders on a daily basis and have streamlined our shipping process to get orders out the door as quickly as possible, allowing pick ups in person
Do you ship to New Zealand?
Not yet, we currently only ship within Australia. New Zealand is absolutely at the top of our radar when we do start shipping internationally though, so watch this space! 😄
Where do you ship from?
All orders are packed and dispatched from our warehouse in Canberra (ACT), Australia. We ship every weekday, and orders are usually dispatched the next business day after you place them. 🙂. Once your order's on its way, delivery times depend on wher
How do I make a return?
The most important thing to know: always contact us first. Items sent back without requesting a return beforehand can't be accepted. To start a return:. If your order arrived damaged, incorrect or incomplete, that's different. You won't need to jump