How do I make a return?Updated 2 months ago

The most important thing to know: always contact us first. Items sent back without requesting a return beforehand can't be accepted. 

To start a return:

1. Get in touch or email us at [email protected] with your order number and the reason for the return.
2. To be eligible, your item needs to be in the same condition you received it (unopened and in its original packaging).
3. We'll send you instructions on how and where to send your package, and take it from there.

If your order arrived damaged, incorrect or incomplete, that's different. You won't need to jump through return hoops. Just reach out with your order number and a photo of the issue, and we'll make it right with a replacement or refund.

Bought our products from Woolworths or another stockist? Returns for those purchases go through the store you bought from. Though if it's a quality issue, we'd still love to hear about it so we can look into it.